While diagnosing a problem or working to fix it, we may need access to your WordPress dashboard (where you log into WordPress and create/manage content and settings).
To do this safely and securely, please follow these steps:
Important: Please do not send login details for an existing user account (like your own). Doing so would mean sending your password by email, which isn’t secure.
Once done, we will receive an email providing us access to your site.
Benefits of this method: