How to Provide Admin Access to Your WordPress Site Securely

While diagnosing a problem or working to fix it, we may need access to your WordPress dashboard (where you log into WordPress and create/manage content and settings).

To do this safely and securely, please follow these steps:

Create a New User Account

Important: Please do not send login details for an existing user account (like your own). Doing so would mean sending your password by email, which isn’t secure.

  1. Log into your dashboard.
  2. Go to Users > Add New.
  3. Enter a username and an email address for the new account.
  4. Ensure the Send User Notification box is checked.
  5. Set the Role to Administrator, as shown below:

Once done, we will receive an email providing us access to your site.

Benefits of this method:

  • You do not have to share existing account information.
  • You can delete our account whenever you choose.